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Managing Customers and Leads

Sales CRM & Invoicing 14 Aug 2026

Managing Customers and Leads

Content:
Beyond HR, A4Tool includes a lightweight Sales CRM to help you track your business clients, manage sales leads, and keep a centralized database of your organization's customers.
Who can access it:
  • Sales teams, Account Managers, and Admins.
Where to find it:
  • Navigate to Sales CRM in the sidebar.
  • Select Customers or Leads.
Step-by-step instructions:
  • To add a new client, go to the Customers page and click Add Customer.
  • Enter the Company Name, primary Contact Person, Email, and Phone Number.
  • Add the Billing Address (crucial for invoicing).
  • Save the customer record.
  • You can now log interactions, schedule follow-ups, and link active projects directly to this customer profile.

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